Shipping Policy

At Shobdodhara Prakashani, we strive to ensure timely and secure delivery of all books and publishing products purchased through our website.

1. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During peak seasons (book fairs, festivals, special releases), processing time may extend slightly.

Once your order is shipped, you will receive a confirmation email with tracking details (if applicable).

2. Global Shipping Coverage

We ship worldwide. Shipping availability may vary depending on courier service coverage in certain regions. If delivery to a specific country is not possible, customers will be notified and refunded accordingly.

3. Shipping Charges

Shipping charges are calculated based on:

• Destination country.
• Package weight and dimensions.
• Shipping method selected.

The exact shipping cost will be displayed at checkout before payment confirmation. We may offer promotional free shipping on select campaigns or order values.

4. Estimated Delivery Time

Delivery timelines begin from the date of dispatch (not the date of order placement).

Within India

• West Bengal: 5–7 business days.
• Other Indian States: 7–12 business days.
• Remote Locations: 12–14 business days.

International Orders

• Asia: 14–16 business days.
• Europe, UK, USA, Canada: 16–20 business days.
• Other Regions: 21–25 business days.

Please note:

• Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.
• We are not responsible for delays caused by courier partners once the shipment has been dispatched.

5. Order Tracking

• Tracking details will be shared via email or SMS once the order is dispatched.
• If you do not receive tracking information within 3 business days, please contact us.

6. Packaging

All books are securely packed to prevent damage during transit. In case you receive a damaged package:

• Do not accept visibly damaged packages (if possible).
• Take clear photographs immediately.
• Notify us within 24 hours of delivery.
• Claims submitted beyond this period may not be eligible for resolution.

7. Incorrect Address & Delivery Failure

Customers are responsible for providing accurate shipping information.

• If an incorrect address is provided, we are not responsible for delivery failure.
• Re-shipping charges applicable must be borne by the customer.

8. Lost Shipments

If your package is marked as delivered but not received:

• Notify us within 24 hours.
• We will coordinate with the courier partner to investigate.

Resolution time depends on the courier partner's investigation process.

10. Force Majeure

We are not liable for shipping delays caused by events beyond our control, including but not limited to natural disasters, pandemics, government restrictions, strikes, or international transport disruptions.